Frequently Asked Questions
About Remanufactured Toner Cartridges

WHAT IS A REMANUFACTURED CARTRIDGE?
Remanufactured cartridges are empty cores that have been recycled and reprocessed. The process differs by manufacturer and materials used with var-ying results in quality and page yields. Our remanu-factured cartridges are produced to stringent quality control standards, using lab-tested components to guarantee consistent OEM-equivalent performance.

WHAT IS THE PROCESS?
A typical production process includes inspection and replacement of key components as needed such as the OPC (Organic Photo Conductor) Drum, wiper blade, PCR (Primary Charge Roller) and magnetic roller. One of the most critical parts of a cartridge is the OPC Drum. New aftermarket drums are made specifically for remanufacturers to have a harder and more durable surface than the OEM cartridge. We use only new drums in our cartridges to match OEM equivalent results.

IS A REMANUFACTURED CARTRIDGE
INFERIOR TO A NEW ONE?
There is no difference in print quality or page yield with a properly remanufactured cartridge. Our cartridges contain only quality toners that work well with the OPC Drum and other replacement parts to meet OEM performance.

WHAT IF I EXPERIENCE A PRINT QUALITY ISSUE?
If a cartridge does not meet expectations, simply notify a customer service representative and we will gladly pick up the defective cartridge. We can either give you a full refund or drop off another cartridge for free. All of our cartridges come with a 12 month warranty.

WILL USING REMANUFACTURED TONER CARTRIDGES VOID MY EQUIPMENT WARRANTY?
It is illegal for a company to tell any customer that the use of a remanufactured or compatible product will void the warranty and/or service agreement. According to Federal Law 93-637, , Section 102, Part C (Sherman & Clayton Antitrust Acts), and title 15 U.S. Chapter 50. Section 2302, it is ILLEGAL for an equipment manufacturer to void a warranty due to the usage of a remanufactured or compatible imaging supply.

WHY DON’T MORE BUSINESSES RECYCLE?
Basically, this is due to lack of education. The office products remanufacturing industry has been in existence for about 15 years. We are working diligently to educate consumers about the value of remanufactured cartridges and the advancement the industry has made in the improved technology of remanufacturing cartridges. Through public relations campaigns as well as local, state and federal legislation, more and more users are realizing the added value and comparable quality of remanufactured cartridges.

AM I REALLY HELPING THE ENVIRONMENT BY USING REMANUFACTURED CARTRIDGES?
Definitely! Each discarded cartridge adds approxi-mately three pounds of unnecessary waste to our landfills - waste that will take as long as 1,000 years to decompose. It is estimated that 100 million laser and printer cartridges and 400 million inkjet printer cartridges are produced each year. Remanufacturing these 500 million cartridges will save an estimated four million cubic feet of landfill space. The office products remanufacturing industry has already made a substantially positive impact on the environment and will continue to do so.

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